Whether it’s kharma, research, or just blind luck, you have found your way here. I will do my best to make it worth your time. Hopefully this article will shed some light on your decision process and help clear up some of the confusion that you may be experiencing when it comes to choosing a water ionizer.
My Buying Experience
When my wife first introduced me to ionized water, I was skeptical to say the least. She insisted that I speak to the Kangen dealer that she visited because he was “so well informed”. When I spoke to the gentleman, he insisted that Kangen offered the only “good” machine on the market as all the other machines were cheap knockoffs. I wasn’t convinced. How could one machine be so much better than all the other machines on the market? After all, the various brands all have similar parts and they all operate by the simple process of electrolysis.
To prove my point, and to provide justifications for avoiding spending $4,000 on a water ionizer, I launched into research mode. After about a week and a ridiculous number of hours of research, I was well armed to face my wife with the reasons why I wanted to purchase a different brand. Despite my “compelling” argument, she said I was just being “cheap”. She couldn’t understand how I could take a “risk” on something so important to our health. Thank goodness the machine we ended up buying was every bit as good as the Kangen, or I would be still hearing about it to this day.
My passion for the water has fueled my ongoing research over the past two years. While I could write a book about my findings, the important news is that all the machines work. The bad news is that the consumer has virtually no chance of finding out the truth about the machines. Every website claims their brand is the best and that other brands have all kinds of faults. No wonder people get confused.
Find the Right Person
If I had to give one piece of advice to anyone looking to purchase a water ionizer, it would be to spend your time finding the right person to deal with. The brand you choose is far less important that the person you choose to deal with. This advice may come as a shock to you, because the entire industry focuses on machines instead of people. As usual, the industry has it wrong again, but it is just a matter of time before the industry matures and the good people will rise to the top.
Why do I think that the choice of the right person is more important than the choice of a brand? Most of players in the industry focus on selling units instead of trying to help their customers. What people don’t realize is that the machine itself is just part of the equation when it comes to maximizing the performance of your drinking water. Factors such as source water, filters, and how to operate and adjust your machine are critical to the success of your water experience. Unfortunately, very few dealers know much or anything about these important factors.
Quality dealers will spend the time required to help you through the entire education and buying process. They will inform you about your source water and what you need to do about it, if anything. They will provide you with honest information about the various machines available on the market. They will help you choose the best machine for your needs. And then, and believe me when I tell you this, the most important factor takes over, which is the after sales service.
Service is Important
If you purchase online, don’t expect after sales service. If you purchase from a company that doesn’t provide a live tech support person and a warranty department, don’t expect an easy solution to any future problems or well informed answers to your questions. If you are purchasing a unit from a company that is a dealer, make sure that you can access the the tech support and warranty teams that supply units to the dealer.
You would think that the services described above would be standard in the industry. Unfortunately, the industry in North America is in its infancy. That means the sophistication level of most of the players has not been developed. Don’t get discouraged. Spend your time searching for the good people. Listen to their advice and avoid the brand name game. You will get the right machine if you find the right person.